Following is the pre-requisite before implementing an IT balanced scorecard:
Select one
A.
B.
C.
D.
Answer and explanation:
For measuring the performance of IT services, it is required to define the key performance area along with benchmark or expected performance level. Other choices are the objective of IT balanced score card.
Question 2 - ID: 3312778
IS Auditor observed lack of senior management’s involvement in IT strategy planning. The MOST likely risk is:
Select one
A.
B.
C.
D.
Answer and explanation:
Major risk can be absence of IT alignment with business objectives. A steering committee should exist to ensure that the IT strategies support the organization's goals.
Question 3 - ID: 8712776
The purpose of IT balanced scorecard is to evaluate and monitor performance indicators other than:
Select one
A.
B.
C.
D.
Answer and explanation:
The IT BSC considers factor such as customer satisfaction, innovation capacity and internal processes. Financial performance are not part of IT balanced score card.
Question 4 - ID: 1511879
While reviewing the IT governance processes of an organization, an IS auditor discovers the firm has recently implemented an IT balanced scorecard (BSC). The implementation is complete; however, the IS auditor notices that performance indicators are not objectively measurable. What is the PRIMARY risk presented by this situation?
Select one
A.
B.
C.
D.
Answer and explanation:
A
Although project management issues could arise from performance indicators that were not correctly defined, the presentation of misleading performance to management is a much more significant risk.
B
The IT balanced scorecard is designed to measure IT performance. To measure performance, a sufficient number of performance drivers (key performance indicators [KPIs]) must be defined and measured over time. Failure to have objective KPIs may result in arbitrary, subjective measures that may be misleading and lead to unsound decisions.
C
Although performance management issues related to service level agreements could arise from performance indicators that were not correctly defined, the presentation of misleading performance to management is a much more significant risk.
D
If the performance indicators are not objectively measurable, the most significant risk would be the presentation of misleading performance results to management. This could result in a false seltle of assurance and, as a result, IT resources may be misallocated, or strategic decisions may be based on incorrect information. Whether or not the performance indicators are correctly defined, the results would be reported to management.
Question 5 - ID: 7411865
Before implementing an IT balanced scorecard, an organization must:
Select one
A.
B.
C.
D.
Answer and explanation:
A
Because a BSC is a way to measure performance, a definition of key performance indicators is required before implementing an IT BSC.
B
A BSC will measure the performance of IT, but the control over IT expenses is not a key requirement for implementing a BSC.
C
A BSC will measure the value of IT to business, not the other way around.
D
A balanced scorecard (BSC) is a method of specifying and measuring the attainment of strategic results. It will measure the delivery of effective and efficient services, but an organization may not have those in place prior to using a BSC.
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