Along with the project communications management plan, work performance reports are vital inputs to the Manage Communications process. Where do these work performance reports come from?
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B.
C.
D.
Answer and explanation:
The monitor and control project work, a process form the project integration management knowledge area, produces work performance reports.
Question 2 - ID: 541758
Which of the following processes goes beyond the distribution of relevant information and seeks to ensure that the information being communicated to project stakeholders is appropriately generated, as well as received and understood?
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B.
C.
D.
Answer and explanation:
The manage communications process goes beyond the distribution of relevant information and seeks to ensure that the information being communicated to project stakeholders has been appropriately generated, as well as received and understood.
Question 3 - ID: 651562
Which of the following is NOT considered a method in the Manage Communications process?
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B.
C.
D.
Answer and explanation:
The change control system is not a tool and technique of the manage communications process. The other choices are valid tools and techniques of this process.
Question 4 - ID: 181683
If you are writing a proposal for additional funding, which communication style should you choose?
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B.
C.
D.
Answer and explanation:
Since this will be an official project document, it should be formal. Additionally, since you are requesting money from someone higher up in the organization, you are creating an upward communication.
Question 5 - ID: 711676
Communications management plans should include all of the following except:
Select one
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B.
C.
D.
Answer and explanation:
The risk register is part of risk management and is not included in the communications management plan.
Question 6 - ID: 241677
When one factor used to determine the effort required to produce a unit of work is increased while all other factors remain fixed, a point will eventually be reached at which additions of that one factor start to yield progressively decreased productivity. This is known as:
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B.
C.
D.
Answer and explanation:
When one factor used to determine the effort required to produce a unit of work is increased while all other factors remain fixed, a point will eventually be reached at which additions of that one factor start to yield progressively decreased productivity. This is commonly known as the law of diminishing returns.
Question 7 - ID: 951993
Dana works for a federal agency that manages mission critical projects. As a project manager, she is responsible for all communication needs in her data center project, which has started recently. This project involves many stakeholders, customers, external vendors, and team members. Since conflicts are inevitable in such a massive project, she has decided to provide her project team the details of the issue escalation process, including the names of the chain of command to refer issues to that cannot be resolved at a lower level. Where must Dana document the escalation process?
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B.
C.
D.
Answer and explanation:
The issue escalation process must be documented during the planning phase of a project. Issues that cannot be resolved at a lower level can be escalated up the chain of command within a stipulated time frame. This information is part of the communications management plan.
Question 8 - ID: 371026
Each critical project communication requirement must be carefully analyzed. One good way is to use a communication model to design effective communications. What is the sequence of steps in a basic communication model?
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B.
C.
D.
Answer and explanation:
Encode -> Transmit -> Decode -> Acknowledge -> Feedback is the right sequence.
Question 9 - ID: 831315
Stakeholder notifications must be archived for future reference. Whenever the Manage Communications process produces a stakeholder notification, the notification must be:
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B.
C.
D.
Answer and explanation:
Stakeholder notifications must be archived for future reference. Whenever the manage communications process produces a stakeholder notification, the notification must be updated to the organizational process assets.
Question 10 - ID: 611381
The methods used to transfer information among project stakeholders may vary significantly. A project team may apply different techniques and communication technologies to ensure effective and efficient communications. Which of the following must not be a factor to consider while choosing a communication technology?
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B.
C.
D.
Answer and explanation:
While cost is always a consideration for any project decision, merely considering the cheapest available technology can compromise the purpose of the project.
Question 11 - ID: 281772
A project manager analyzed the project’s communication requirements and decided that 10 out of the 30 stakeholders in the project would only need voicemail updates of certain information. This type of communication is:
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B.
C.
D.
Answer and explanation:
Use of voicemail is push communication. In this type of communication, information is distributed to specific recipients who need to know the information. However, this method does not certify that the information actually reached, or was received by, the intended audience.
Question 12 - ID: 931263
Some project managers take communication lightly while managing a project. However, a good project manager must take communication very seriously and must be an effective and efficient communicator. Which of the following is not a fundamental attribute of effective communication?
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B.
C.
D.
Answer and explanation:
The fundamental attributes of effective communication include clarity on the purpose, understanding communication needs and requirements, and monitoring communications.
Question 13 - ID: 971025
A contractor is currently constructing a new building for your organization on a cost-plus-incentive contract. You just received the project status report from the contractor’s project manager. According to the report, the project’s CPI is 1.5. You are shocked because you believe the project costs are out of control. Upon investigation, you learn the $1 million advance payment (20 percent of the estimated project cost) given to the contractor at the start of the project was included in the project’s earned value. Further, the cost of the inventory at the project site was excluded from the total actual costs. According to the contract, your company reimburses only the costs for the completed deliverables and not for the supplies in the project’s inventory. In this scenario, the reported project’s CPI is incorrect because:
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B.
C.
D.
Answer and explanation:
In this scenario the earned value has been overstated while the reported actual cost is ok. Earned value should be the sum of pvs of all completed activities. The initial 20% advance should not be part of this. Further, since the buyer is not liable for the inventory cost and only reimburses the costs associated with completed deliverables, the cost of the inventory does not become part of the actual cost until that inventory is consumed during the construction process. The inventory is an asset for the contactor until it is consumed on the project and at that time it becomes a cost for the project.
Question 14 - ID: 551217
Robert is managing a construction project. The project's client is responsible for the design, while Robert’s organization is responsible for the construction. There has been a 45-day delay on a couple of major structure designs. This delay can only be recovered through crashing and will cost $2 million in addition to the approved budget. Robert prepares a detailed report and emails it to the client. In this scenario, Robert’s email to the client is an example of:
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B.
C.
D.
Answer and explanation:
According to the pmbok guide, all email correspondence is informal. Although the communication was between two officials, it cannot be considered official unless the information is transmitted formally.
Question 15 - ID: 311681
In complex and high value projects, which of the following activities will typically be performed by a business analyst prior to the project initiation?
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B.
C.
D.
Answer and explanation:
Typical business analyst’s responsibilities would include determining problems, identifying business needs, and recommending viable solutions for meeting those needs.
Question 16 - ID: 841470
Which of the following is the correct sequence of the PMBOK processes that collects work performance data, converts it to work performance information, formats it into work performance reports, and distributes these reports?
Select one
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B.
C.
D.
Answer and explanation:
Direct & manage project work -> monitor communications -> monitor & control project work -> manage communications is the correct response. The direct & manage project work process produces the work performance data. This work performance data is converted to work performance information by the monitor communications process. The monitor & control project work process uses this information and produces work performance reports which are then distributed to the stakeholders by the manage communications process.
Question 17 - ID: 241560
Gene is the project manager of a large highway expansion project. He has a number of stakeholders with competing priorities and agendas, and he often has to resolve conflicts among stakeholders. Which knowledge area manages communications with the project stakeholders?
Select one
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B.
C.
D.
Answer and explanation:
Manage communications is the process of producing and distributing project information to the project stakeholders. This process is a part of the project communications management knowledge area.
Question 18 - ID: 741815
During a project status meeting, a project manager presented sensitive information related to the project. However, this information was not intended to be available to the audience. Which of the following processes was done incorrectly, resulting in the project manager communicating sensitive information to the wrong audience?
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B.
C.
D.
Answer and explanation:
Deciding what information is relevant to an audience is an activity done in the plan communications management process. Improper communication planning will lead to problems such as delays in message delivery or communication of sensitive information to the wrong audience.
Question 19 - ID: 891633
You work as an engineer for a large engineering firm. During this past week, you have corresponded with your department supervisor about the horizontal stabilizers required for the wings on a new aircraft you are designing. Which communication dimension does this represent?
Select one
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B.
C.
D.
Answer and explanation:
In this case, your communication is with your supervisor who has a different level of responsibility and authority. This is an example of an upward dimension of communications.
Question 20 - ID: 681414
There are numerous ways to share information among project stakeholders. Which of the following is the most efficient communication method?
Select one
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B.
C.
D.
Answer and explanation:
Interactive communication is the most efficient form of communication as it requires multidirectional exchange of information.
Question 21 - ID: 921109
Julia is currently recruiting her project team. She has carried out various interviews and has shortlisted potential candidates. Now, according to the project communication management plan, she has to submit the shortlisted profiles to the project client (customer) for approval. Only then, can she formally hire the approved candidates for the project. The submission of the profiles to the client will go through which of the following processes?
Select one
A.
B.
C.
D.
Answer and explanation:
Manage communications is the process of distributing project information in accordance to the communications management plan. The interviews and shortlisting was carried out during the acquire resources and so will be the hiring once the approvals come in. However, the profiles submission to the client will be done through the manage communications process.
Question 22 - ID: 291163
Nate is the project manager for a research and development project. According to the project communication management plan, Nate has to call in weekly project progress update meetings. The last few meetings were a disaster since more time was spent in arguments and less on decisions. Which of the following techniques does Nate need to quickly acquire?
Select one
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B.
C.
D.
Answer and explanation:
Nate needs to acquire meeting management skills that includes preparing agenda, timekeeping, dealing with conflicts, and recording and distributing minutes etc.
Question 23 - ID: 761597
As project manager, you find you are constantly dealing with conflict among your team members. Everyone argues over sharing available project resources, so you plan to use a conflict resolution method to alleviate the tension among team members. What conflict resolution method is not recognized by the Project Management Institute?
Select one
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B.
C.
D.
Answer and explanation:
Elaboration is not one of the five conflict-resolving methods that are recognized and endorsed by the project management institute (pmi). The five methods recognized and endorsed by pmi include forcing, smoothing, compromising, collaborating and withdrawing.
Question 24 - ID: 601516
Which of the following tools and techniques are not applicable while communicating project information?
Select one
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B.
C.
D.
Answer and explanation:
The question is asking for a tool and technique that is not part of the manage communications process. Communication requirements analysis is a tool and technique of the plan communications management process and not the manage communications process.
Question 25 - ID: 191680
You are working on a project with all the team members located in geographically different areas, and all communication is by email and chat. It is sometimes hard to infer the true meaning of these messages because you cannot see facial expressions or hear tones of voice. This is an example of:
Select one
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B.
C.
D.
Answer and explanation:
Anything that interferes with the meaning of a message is considered noise.
Question 26 - ID: 651682
Your project calls for communication with an extremely large audience. What communication method would be appropriate under such circumstances?
Select one
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B.
C.
D.
Answer and explanation:
The situation in the project would call for pull communication. This is suitable for a large audience, and it allows them to access information at their own discretion.
Question 27 - ID: 571316
Communication noise refers to influences on effective communication that influence the interpretation of conversations. Noise affects which components of communication?
Select one
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B.
C.
D.
Answer and explanation:
Noise is anything that compromises the original meaning of a message. It gets either introduced during the transmission itself or during decoding (when the receiver of the message doesn’t fully comprehend).
Question 28 - ID: 201871
Sheila is a project manager who manages a global project. She has stakeholders located in various parts of the globe. Due to the nature of the project, she also has large volumes of information she needs to share with the recipients. What type of communication method should she prefer for this purpose?
Select one
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B.
C.
D.
Answer and explanation:
Pull communication is suited for this purpose. It is used for large volumes of information or for large audiences and requires the recipients to access communication content at their own discretion.
Question 29 - ID: 141684
Which of the following two project documents are sometimes perceived as containing a certain degree of redundancy?
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B.
C.
D.
Answer and explanation:
The project charter and project scope statement are sometime perceived as containing a certain degree of redundancy, although they are different in the level of detail contained in each. The project charter contains high-level information, while the project scope statement contains a detailed description of the scope components.
Question 30 - ID: 781424
To ensure effective communications throughout a project lifecycle, a project manager should develop a communications plan early in the project. When developing a communications plan, a project manager must consider a number of factors. Which of the following is the least important consideration among the list while developing a communications plan?
Select one
A.
B.
C.
D.
Answer and explanation:
The project manager must tailor the pmbok processes to meet the needs of the project. However, this is a consideration while developing the overall project management plan for the project. The rest of the choices are more of a concern during the plan communications management process.
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