PMP / Lesson 4: Keeping the team ...

Manage conflict

How to pass PMP exam in 15 weeks
Lesson 1: Creating a high-performance team
- Build a team
- Define team ground rules
- Negotiate project agreements
- Empower team members and stakeholders
- Train team members and stakeholders
- Engage and support virtual teams
- Build shared understanding about a project
Lesson 2: Starting the project
- Determine appropriate project methodology/methods and practices
- Plan and manage scope
- Plan and manage budget and resources
- Plan and manage schedule
- Plan and manage quality of products and deliverables
- Integrate project planning activities
- Plan and manage procurement
- Establish project governance structure
- Plan and manage project/phase closure
Lesson 3: Doing the work
- Assess and manage risks
- Execute project to deliver business value
- Manage communications
- Engage stakeholders
- Create project artifacts
- Manage project changes
- Manage project issues
- Ensure knowledge transfer for project continuity
Lesson 4: Keeping the team on track
- Lead a team
- Support team performance
- Address and remove impediments, obstacles, and blockers
- Manage conflict
- Collaborate with stakeholders
- Mentor relevant stakeholders
- Apply emotional intelligence to promote team performance
Lesson 5: Keeping the business in minds
- Evaluate and address internal and external business environment changes
- Support organizational change
- Employ continuous process improvement
- Manage compliance requirements
- Evaluate and deliver project benefits and value
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Enablers

Interpret the source and stage of the conflict. (ECO 1.1.1)
Analyze the context for the conflict. (ECO 1.1.2)
Evaluate/recommend/reconcile and track effectiveness. (ECO 1.1.3)
Identify the root cause of the misunderstanding. (ECO 1.10.1)
Investigate potential misunderstandings. (ECO 1.10.4)

Deliverables, and Tools

The Project Manager's Role

Managing conflict is a responsibility of all stakeholders.
The PM heavily influences the direction and handling of conflict.
Interpersonal and team skills help to ensure positive results when handling conflict.
In agile projects, the project manager may assist in conflict resolution while the team is empowered to resolve conflicts.
As a servant leader, a project manager can assist in the removal of impediments or sources of conflict to support the team’s performance.

Causes of Conflict

Competition.
Differences in objectives, values, and perceptions.
Disagreements about role requirements, work activities, and individual approaches.
Communication breakdowns.

Conflict Management

Application of one or more strategies for dealing with disagreements.
Effective conflict management can lead to improved understanding, performance, and productivity.
Ineffective or nonexistent conflict management can lead to:
Destructive behavior
Animosity
Poor performance
Reduced productivity
Use various conflict resolution methods

Change Management Theory

Refer to useful organizational change management models:

McKinsey 7-S Model
Kotter’s Theory

Managing changes in project and organizations requires different strategies depending on circumstances, people involved, and timing.

Important to have a robust theory and approach to change management to support the business goals and needs.

Embracing change as a strategy helps organizations balance investment and risk, be more flexible, and ensure maximum ROI.

Change management is an essential capability and a significant professional practice it its own right.

Conflict Management Approaches

Team Charter

A team charter is defined as a document that records the team values, agreements, and operating guidelines as well as establishing clear expectations regarding acceptable behavior by project team members.