The Quality Policy is the intended direction of a performing organization with regard to quality. However, as a project manager in a performing organization, you find the organization lacks a formal quality policy. What should you do in such a case?
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Answer and explanation:
The project management team will need to develop a quality policy for the project if the performing organization does not have a formal policy. It is also the responsibility of the project management team to ensure that the project stakeholders are fully aware of the policy.
Question 2 - ID: 221590
You are a project manager working on a project to create high-efficiency electric motors for a company introducing a new electric golf cart. Your company’s president is keenly interested in the project and requests a chart that shows the number of defects by type ordered by their frequency of occurrence. Which type of chart would BEST meet this request?
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D.
Answer and explanation:
Histograms show a graphical representation of numerical data. A histogram can be used to display how many defects were produced by type or category of cause and ordered by their frequency.
Question 3 - ID: 941371
Which of these statements is true?
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D.
Answer and explanation:
This is one of the basic tenets of project and quality management. The cost of preventing mistakes is generally much less than the cost of correcting them as revealed by inspection.
Question 4 - ID: 651462
Which of the following processes are usually not performed continuously, but rather, performed periodically as needed:
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D.
Answer and explanation:
The acquire resources is performed as project resources are needed. This is an example of a process that is performed periodically as needed. The other choices are example of processes that are continuously performed.
Question 5 - ID: 801553
Which process group corresponds to the "Act" component of the Plan-Do-Check-Act cycle?
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D.
Answer and explanation:
The "ACT" component of the plan-do-check-act cycle relates to the executing process group. The plan-do-check-act cycle was created by shewhart and modified by deming to illustrate how different results from one cycle become an input to another cycle.
Question 6 - ID: 721297
Which process group corresponds to the “do” part of the plan-do-check-act cycle?
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D.
Answer and explanation:
The executing process group corresponds with the "do" portion of the pdca cycle.
Question 7 - ID: 431086
The objective of a transformation project is to move an organization from one state to another state. The desired result of the change driven by the project is described as the:
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C.
D.
Answer and explanation:
Before the project begins, the organization is commonly referred to as being in the current state. The desired result of the change derived by the project is described as the future state.
Question 8 - ID: 881843
Which of the following processes will determine the correctness of deliverables?
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D.
Answer and explanation:
An important goal of quality control is to determine the correctness of deliverables. The results of the execution of quality control processes are verified deliverables. These are then input to the validate scope process for formalized acceptance.
Question 9 - ID: 651123
Julia is managing a water treatment plant construction project. A new government has recently been sworn in. During the election campaign, the winning candidate made a number of commitments regarding environmental control reforms. Julia is not sure how the new government and its future policies might affect her project. This is an example of:
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D.
Answer and explanation:
Ambiguity risks relate to areas of the project where imperfect knowledge might affect the project’s ability to achieve its objectives. Examples include: elements of the requirement or technical solution, future developments in regulatory frameworks, or inherent systemic complexity in the project.
Question 10 - ID: 511273
Sandra is managing an ERP system deployment project. Due to the complexity of the project and the number of project stakeholders involved, she decides to use a multi-criteria decision analysis for reviewing all change requests. What should be her first step in establishing this?
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B.
C.
D.
Answer and explanation:
The multi-criteria decision analysis uses a decision matrix to provide a systematic analytical approach to evaluate the requested change according to a set of predefined criteria. The other choices are either quality or risk management tools.
Question 11 - ID: 911421
Which of the following should be avoided while applying logical relationships to project activities:
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C.
D.
Answer and explanation:
Multiple relationships between the same activities are not recommended, so a decision has to be made to select the relationship with the highest impact. Closed loops are also not recommended in logical relationships. The other choices are valid approaches.
Question 12 - ID: 231945
Cindy has been working in a manufacturing project as a project manager. This project is intended to produce high-quality semiconductors to use in computers. Since semiconductors are produced from silicon wafers, she contracted a company to provide silicon wafers to the project on an ongoing basis. For unknown reasons, the contractor provided low-quality wafers to the project, compromising the electrical performance of the semiconductors. Overwhelmed by complaints from the computer division, Cindy is now obligated to correct the manufacturing defects to avoid future liabilities. In this scenario, the costs Cindy incurred are:
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B.
C.
D.
Answer and explanation:
In this scenario, cindy is performing warranty work to correct manufacturing defects. These defects are identified by external customers, and the costs are known as external failure costs. These costs are also known as costs of nonconformance because the product did not meet the quality requirements. The cost of nonconformance is a part of the cost of quality. Therefore, cindy is incurring external failure costs or costs of nonconformance.
Question 13 - ID: 581707
Conformance to requirements and fitness for use are key concepts in quality management. Which of the following is another name for customer needs?
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B.
C.
D.
Answer and explanation:
In quality management, customer needs and requirements are also known as voice of the customer (VOC).
Question 14 - ID: 111489
Project managers need to be aware of Student Syndrome, also known as procrastination, which means that people start to apply themselves only at the last possible moment before the deadline. This concept is similar to Parkinson’s Law which states that:
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C.
D.
Answer and explanation:
According to the parkinson’s law, work expands to fill the time available for its completion.
Question 15 - ID: 321255
Andy is currently working for ABC Contractors as a quality control manager for a railway track construction project. National Railways awarded this cost-plus construction contract to ABC Contractors a few months ago. As a contractual requirement, ABC Contractors has to submit each completed deliverable for client acceptance. Reviewing project data, Andy found that the current submission rejection rate is 22 percent. He conducts a root cause analysis and submits his findings along with construction process improvement recommendations to the project director. In this scenario, Andy’s report is an example of:
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C.
D.
Answer and explanation:
The data on rejections is the project performance data. Andy analyzed it and converted it into work performance information, i.e. Reasons for rejections and recommendations.
Question 16 - ID: 431435
The term ________ indicates the degree to which a particular product or service meets requirements, while _____________ indicates a category or rank used to distinguish that item from other similar items.
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D.
Answer and explanation:
Grade is a category or rank used to distinguish items that have the same functional use; quality indicates the degree to which items have meet requirements.
Question 17 - ID: 541718
A project was randomly selected for a quality audit, and the external auditor found various issues and nonconformance. The project manager lodged a complaint with the quality department that this was improper procedure, and he should have received notice since an external auditor was involved. What is your view?
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D.
Answer and explanation:
The project manager has no case. Quality audits may be scheduled or random and may be conducted by internal or external auditors. It is the responsibility of the project manager and the project management to ensure that the project documentation is kept up to date and available for any quality audit.
Question 18 - ID: 771595
A project manager wants to proactively monitor a manufacturing process to determine whether the quality level is within acceptable limits for that process. What tool will help with this?
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B.
C.
D.
Answer and explanation:
Control charts can be used to monitor any type of output variable and process performance.
Question 19 - ID: 731140
As a project manager, you are analyzing the costs incurred in a project. Which of the following costs cannot be classified under cost of nonconformance?
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B.
C.
D.
Answer and explanation:
The quality assurance costs are part of the cost of conformance. The cost of non-conformance includes the failure costs.
Question 20 - ID: 481476
Ideally the relationship between a project manager and a business analyst should be:
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B.
C.
D.
Answer and explanation:
Ideally the project managers and the business analysts should collaborate to achieve the project objectives.
Question 21 - ID: 611302
The paint on the exotic cars that are manufactured in your plant is bubbling about a year after application. What would be the best tool for your team to use to find potential causes of the peeling paint?
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B.
C.
D.
Answer and explanation:
All the choices are tools and techniques in quality control; however, the best choice would be the ishikawa or cause-and-effect diagram.
Question 22 - ID: 791124
As a project manager, you are responsible for determining and delivering the required levels of both grade and quality. Select which of the following statements you disagree with.
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B.
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D.
Answer and explanation:
The grade of a product relates to the technical characteristics of the product.
Question 23 - ID: 681450
The Cost of Quality principle includes:
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B.
C.
D.
Answer and explanation:
Quality costs are the total costs incurred by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements (rework).
Question 24 - ID: 371270
You work at a software company that authors Material Safety Data Sheets (MSDS) for chemical companies. Prior to releasing the MSDS to the company, you have created a list of items for review to ensure they appear in the document. These items include chemical name, CAS#, protection required, what to do in an emergency, etc. This list is an example of what type of tool?
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B.
C.
D.
Answer and explanation:
The scenario describes a checklist that someone would use to review the document prior to its release.
Question 25 - ID: 671458
The technique of comparing actual or planned project practices to those of other projects to generate ideas for improvement and to provide a basis by which to measure performance is known as:
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B.
C.
D.
Answer and explanation:
Benchmarking is the technique of comparing actual or planned project practices to those of other projects to generate ideas for improvement and to provide a basis by which to measure performance.
Question 26 - ID: 911528
As part of the quality control in your project, you are exploring a technique that shows the history and pattern of variation. This is a line graph that shows data points plotted in the order in which they occurred. You are most likely looking at a:
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B.
C.
D.
Answer and explanation:
This is most likely to be a control chart. A control chart shows the trends in a process over a period of time. The remaining choices are not line graphs.
Question 27 - ID: 791456
What is a control chart?
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C.
D.
Answer and explanation:
A control chart shows the stability of a process over time.
Question 28 - ID: 151049
A control chart should always contain:
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C.
D.
Answer and explanation:
Upper and lower control limits allow the control chart to serve its purpose of indicating when a process is in or out of control.
Question 29 - ID: 251185
A control chart is used to determine whether a process is stable or has predictable performance. When a process is within acceptable limits, the process does not need adjustment. How are these upper and lower control limits determined?
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B.
C.
D.
Answer and explanation:
The upper / lower control limits are statistically calculated (normally set at + / - 3 sigma).
Question 30 - ID: 971781
Quality metrics used during the Control Quality process are defined during which process?
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B.
C.
D.
Answer and explanation:
Quality metrics are operational definitions that describe a project or product attribute in very specific terms. They also define how the quality control process will measure it. These metrics are outputs of the plan quality management process.
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